Join us for an in-depth Global Market Bulletin conversation with Chris Lo, CEO and Co-Founder of Aurora Mobile Limited (NASDAQ: JG), and Shan-Nen Bong, the company’s Chief Financial Officer, as they discuss how Aurora Mobile is reshaping global customer engagement through artificial intelligence, data intelligence, and an expanding suite of international SaaS solutions. In this exclusive interview, the leadership team breaks down the company’s recent momentum, the technology powering its growth, and the strategic direction guiding its worldwide expansion.
Chris Lo opens the discussion by detailing the impressive rise of EngageLab, Aurora Mobile’s fast-growing global SaaS platform. EngageLab has delivered 127 percent year-over-year revenue growth and secured RMB 110 million in signed contracts, solidifying its position as a leading omnichannel customer engagement engine. With clients spanning Asia, North America, Europe, and emerging markets, EngageLab now supports businesses in more than forty countries. Its success is driven by a powerful mix of secure infrastructure, high-volume scalability, and enterprise-grade communication tools designed for mobile-first companies.
The interview also examines Aurora Mobile’s deepening investment in AI infrastructure. CFO Shan-Nen Bong explains how the company has integrated DeepSeek-R1-0528 into GPTBots.ai and Adpub, enabling enterprises to deploy AI agents, automate support workflows, enhance advertising performance, and run advanced customer engagement models. Across its core platforms, Aurora Mobile is developing a next-generation ecosystem where AI can analyze behavior, personalize outreach, and optimize customer retention at scale.
Real-world results underscore this transformation. Through SendCloud, Aurora Mobile’s intelligent email engine, enterprise customers are achieving more than a 90 percent deliverability rate and open rates as high as 40 percent, most notably in collaborations with global commerce brands such as DHgate. These performance improvements are not only technical achievements but also powerful demonstrations of how AI-driven communication can directly influence revenue growth and customer loyalty.
Bong also shares insights into the company’s financial strength. Aurora Mobile reported RMB 89 million in first-quarter revenue, representing a 38 percent year-over-year increase, along with RMB 113.6 million in cash reserves. The company continues to execute its US$5 million share repurchase program and has now posted seven consecutive quarters of positive adjusted EBITDA. These metrics, according to Bong, reflect disciplined operations and a sustainable, scalable business model supported by recurring SaaS revenue.
Throughout the interview, both executives emphasize Aurora Mobile’s “dual-engine” strategy, which combines the global SaaS expansion of EngageLab with the rapid development of enterprise-grade AI agent platforms through GPTBots.ai. Together with the company’s MoonFox Data intelligence suite, Aurora Mobile is building a deeply integrated AI communication infrastructure that serves enterprises across e-commerce, gaming, fintech, logistics, cloud services, and digital advertising.
Chris Lo closes the discussion by reflecting on the company’s long-term mission. “We’re not just a technology vendor—we’re a partner in enterprise growth,” he says. With a rapidly expanding customer base in Asia, the United States, and more than forty global markets, Aurora Mobile is positioning itself for its strongest growth phase yet. New AI-powered product launches, deeper international partnerships, and accelerated SaaS adoption all point toward a future in which Aurora Mobile plays a central role in global intelligent communication.
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About Aurora Mobile Limited (NASDAQ:JG)
Aurora Mobile Limited is a leading provider of AI-powered customer engagement, mobile communication solutions, and enterprise intelligent services. Through its portfolio of platforms—EngageLab, GPTBots.ai, and MoonFox Data—the company enables organizations around the world to deliver secure, scalable, omnichannel communication across mobile push, email, SMS, in-app messaging, and AI-automated workflows. Founded in 2011 and listed on the Nasdaq under the ticker JG, Aurora Mobile serves global brands in ecommerce, gaming, finance, logistics, and digital media. With a strong focus on artificial intelligence, data analytics, and enterprise SaaS expansion, Aurora Mobile is building the next generation of intelligent customer engagement infrastructure for businesses in more than forty countries.
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